We work to protect your account in a number of ways. If we spot a suspicious transaction, we’ll send you a fraud alert. If your debit card is lost, you can log into digital banking and lock it while you look for it to prevent new transactions. And we offer zero fraud liability, which means you’re not liable for charges not authorized by you. Certain conditions apply for personal accounts and small business accounts.
We’ll cancel your card to protect your account and help review your transactions for charges you don't recognize. We’ll mail you a new debit card or help you find a nearby branch where you can get one on the spot.
Our team usually gets back to you within 5 business days of when you let us know there’s been a fraudulent transaction, but sometimes it takes up to 10 business days to research the problem and reach you. We’ll follow up with a letter, so please keep an eye on your mail.
Learn how zero fraud liability and your chip-enabled debit card help protect your account.