Alerts

Alerts give you information about your account by email or by push notification to the mobile app.

Digital banking allows you to set up and customize several alerts, including: account balance, account balance threshold, payment coming due, budget category threshold, total budget threshold, account credit/deposit, check cleared, transaction amount and merchant activity.

Digital banking will automatically send an email alert to your primary email listed in your profile about changes regarding your account security, including if your password, login ID or user credentials have been changed; if a device has been added or removed; if you have an overdraft; if a transfer has failed and more.

To set up alerts go to settings and click on the alerts tab. Set up your alerts using the dropdown menus.

Go to settings, click on the alerts tab and select the alerts you want using the dropdown menus.

You can get alerts sent to your inbox within digital banking, to your email address or to the mobile app using push notifications.

For example, if you want an alert sent to you when your account balance is below a certain amount, you would select the button add custom alerts and select account balance threshold alert. Select the account name, select less than, enter the desired dollar amount and select where you want the alert sent – to your alerts inbox, your primary email account or to the app by push notifications. Then click save.

Balance alerts typically arrive once a day. While this is a helpful way to keep track of your account, it does NOT include transactions we don’t know about yet, such as checks you’ve written that have not posted. Another example is a debit card transaction that is changed after we authorize it, such as when you add a tip to your bill at a restaurant or use your card at a gas pump. That’s why balance alerts should not be solely relied upon for your balance information.

Go to your digital banking inbox, click the checkbox next to the alert you want to delete and click the button delete selected. Alerts are automatically deleted after 365 days.

You can choose to view only certain alerts by filtering them by topic or date range.

You can’t turn off alerts that are created automatically by digital banking, including alerts about password changes or failed transfers. These alerts are security alerts that are sent to your primary email address listed in your profile.

You can turn off custom alerts that you created. Go to settings and click on the alerts tab. Click the checkbox next to the alert you want to turn off. You can also click on the arrow to the right to choose to have the alert sent to your digital banking inbox or to your primary email address.

You can’t change alerts that are created automatically by digital banking, such as alerts about password changes or failed transactions. These alerts are sent to your primary email address listed in your profile.

You can choose how you would like to receive optional alerts. Go to settings and click on the alerts tab. Click on the arrow to the right to choose to have alerts sent to your digital banking inbox, to your primary email address or to the app using push notifications. If your profile has an alternate email address, you can choose to have certain alerts sent to that email address instead.

A push notification is an alert sent to the digital banking mobile app, so you get notified on your mobile device.

  1. Log in to digital banking, go to Settings and select the tab titled Alerts. 
  2. From the list of available alerts, click on an alert you want to receive. Select edit, select the checkbox next to push notifications, save, and then also click the checkbox next to the alert name. 
  3. To set up a custom alert as a push notification, use the dropdown menu Add custom alerts to select an alert you want to receive. Fill in the details. Next to Send to, select the checkbox next to push notifications and select Save.
  4. Repeat for other alerts that you wish to receive via push notification.
To ensure that you receive push notifications, please check that in the TCF mobile app, notification settings have been turned on.

Digital banking suggested topics

How do I lock or unlock my debit card?
Learn how

How do I start using digital banking?
See tips

How do I enroll in digital banking?
Learn more

I forgot my password or login ID.
Learn more

How do I make a mobile deposit?
Learn more

How do I enroll in online statements?
Learn more

How do I get push notifications?
Learn more

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