How to Protect Yourself
TCF Bank will never ask you to provide your Online Banking sign-in ID, Online Banking password, or PIN by email, phone or pop-up message. Use the following tips for preventing email fraud and identity theft.
General Fraud Prevention Tips
- Never provide personal information in response to an unsolicited request, whether it is in an email or over the phone or on the Internet. Emails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you do not initiate the communication, do not provide any information.
- If you are unsure whether a contact is legitimate, contact us. You can find phone numbers and websites on the monthly statements you receive from TCF. The key is that you should be the one to initiate the contact, using information that you have verified yourself.
- Never provide your account information and/or password over the phone or in response to an unsolicited Internet request. TCF would never ask you to verify your account information or confirm a password online. Thieves armed with this information and your account number can help themselves to your money.
- Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving or does not arrive, phone your financial institution to find out why. If your financial institution offers electronic account access, check your account activity online regularly to catch suspicious activity.
Online Banking Safety
- Do not leave your computer unattended after you have signed in to online banking at TCF.
- Always exit your online banking session when you have completed your transactions
- Keep your online banking password private. Never give your online banking password to others or allow others to access your online banking records.
- If you access your account information from any computer other than your own (such as your computer at work) be sure the system is private (not shared).
- Avoid accessing your account from Internet cafes, airports or other public Internet locations where the security of a wireless network is unknown.
Telephone Banking Safety
- TCF Bank employees will never ask you to tell them your PIN or online banking password over the telephone. If someone calls you claiming to be a TCF Bank representative and asks for your PIN, do not give it out. Ask them for identification and call TCF immediately to report the incident.
TCF Check Card Safety
- As soon as you get your new card, call TCF Bank to activate it, and sign the back of the card.
- Review your monthly statement or your account activity online to confirm all transactions are yours. Report any errors or unknown charges immediately.
- After you have handed your card to a merchant for a purchase, make sure that the card is actually yours when it is given back (and not the card of someone else). Keep your charge slip and destroy any carbons.
- If you lose your card, report it to TCF Bank immediately.